Frequently Asked Questions

 
General Questions

What is Trucking Online?
It´s the best way to conduct trucking-related business with the Oregon Department of Transportation´s Motor Carrier Division. It´s an Internet-based service that allows a trucking company to use a home or office computer to connect with computers in Salem and complete various transactions electronically. It´s a fast, convenient way for a company to obtain credentials, file reports, and look up information about its account, all intended to make it easier to keep on truckin´ in Oregon.

How much does it cost?
There´s no extra charge or transaction fee for completing business online. If there´s normally a cost for credentials or other services, that same cost applies when they´re obtained online. An Oregon Weight Receipt and Tax Identifier, for example, costs $8 regardless of whether it´s obtained by mail, phone, over-the-counter at a field office, or by computer using Trucking Online.
 
How can I pay for things online?
Companies can pay for credentials and other online services by using a Direct Payment service that’s simply the electronic way to write a check. Complete a transaction and authorize payment and the bank transfers the approved amount. Direct Payment is an Automated Clearing House (ACH) process ideal for making large payments. Companies can also pay with Visa or MasterCard and those authorized to charge to their account are able to do that, too.

When can I do business online?
Trucking Online is open for business 24 hours a day, 7 days a week, 365 days a year. That´s the beauty of Internet-based E-Government services. But anyone who needs help using Trucking Online can call MCTD staff at 503-378-6699. And they´ll find more staff available to help Monday-Friday from 8 a.m. to 5 p.m. (Pacific Time).

What´s a PIN?
PIN stands for Personal Identification Number. It´s a unique six- or seven-character password that allows a trucking company to connect with the Motor Carrier Transportation Division via the Internet, access the company´s secure account, and complete business transactions.

Do I need more than one PIN?
No, your PIN gives you access to Trucking Online and all the different Internet services it offers. When you log on to the Web site, you start a "session" during which you can complete all of your various business transactions without the need to log on again. (Each session is timed, however, so that it ends after a period of inactivity if you don´t log off.)


Troubleshooting

Why can´t I open the PIN Request Form or other PDF documents?
There are known problems with Microsoft Internet Explorer and Adobe PDF files. The problem has been confirmed with Internet Explorer 5.5 and Internet Explorer 6.0.

Why do I get an error message when I try to log on?
There are several reasons you may be getting an error message (like an Error 401 message, for example) when you try to log on:
  • Did you forget your PIN? Go to the Trucking Online Login page and click on the "Forget your PIN?" link that is under the Log In button. Then type in your file number and we'll send a PIN reminder to the email address on record.
  • Make sure to type both the file number and PIN correctly. PINs must contain six or seven characters and include punctuation marks like commas and exclamation marks. If you create a PIN that includes upper case letters, then your PIN is "case-sensitive."
  • Check the Caps Lock key on your keyboard. Make sure Caps Lock is not ON.
  • Close your Web browser, reopen it, and try again. If you fail to log on five times in a row, Trucking Online locks your account and you´ll need to call the Motor Carrier Transportation Division to get it unlocked.
If all else fails or repeated failures to log in have resulted in you being locked out , call the Motor Carrier Transportation Division at 503-378-6699 to speak with a Permit Analyst. Staff is available to help with Trucking Online questions Monday - Friday from 8 a.m. to 5 p.m. (Pacific Time).


Security

How is a PIN request validated?
The form for requesting a Personal Identification Number (PIN) must be signed by a company owner, partner, LLC member/manager, or corporate officer. When the Motor Carrier Transportation Division receives a PIN request, it creates a PIN and sends it to the email address provided by the company. It also sends a letter by regular mail to the company´s business address of record to confirm that it requested the PIN. The company is instructed to contact staff at the Motor Carrier Transportation Division – 503-378-6699, if it did not authorize the PIN request.

How secure is my Personal Identification Number (PIN)?
The secrecy and security of your PIN is in your hands. When the Motor Carrier Division assigns your PIN and sends it to you, safeguard it. Use of that PIN to conduct transactions via the Internet constitutes your company´s electronic signature. The PIN should only be given to those responsible to access your account and obtain credentials. Notify the Motor Carrier Transportation Division immediately if you suspect unauthorized persons have knowledge of your PIN.

How secure is the Trucking Online Web site?
The Trucking Online Web site is very secure. When you enter information for a Trucking Online transaction, that information is encrypted and scrambled before it´s exchanged to and from your computer and the Motor Carrier Transportation Division. How can you tell if a Web page is secure? Look for the LOCKED padlock icon in the lower corner of your Web browser. Also, notice the "s" on the end of the "http" in the Trucking Online Web address ("https")? Technically-speaking, that means each Web page is built using the secure hypertext transfer protocol (https) and Secure Socket Layer (SSL), a widely-accepted standard for Web sites that require a high degree of security. Many e-commerce Web sites use SSL to securely transmit data, including credit card numbers, from a customer´s Web browser to a Web server.

Why did I get a PIN confirmation letter, but no email notifying me of my PIN?
You may have inadvertently deleted the PIN-assignment email. You also may have a spam email filter on your Web browser that wrongly deleted the message from the Motor Carrier Division. Spam email filters can be very restrictive and delete mail, without telling you, if it appears to be junk mail. Users can set some of these filters to screen out mail from all but recognized senders. If you received a PIN confirmation letter, but not a PIN-assignment email, send an email request for another PIN to: TruckingOnline@odot.state.or.us

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